conversation intelligence

Focus on the benefits of having constructive conversations around disagreements and conflicts

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The power of disagreement and conflict – Part 3 Be unwilling to accept the opportunity costs associated with not having these conversations skillfully. Even while most of us are uncomfortable with the challenge of conversations involving disagreement and conflict, we also recognize the potential benefit of having such conversations skilfully. Quite simply: some conversations involving […]

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Discomfort with disagreement is not a character flaw!

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The power of disagreement and conflict – Part 2 Accept that your discomfort with disagreement is not a character flaw – it is just your brain doing its thing. Rather learn to use the discomfort as energy to hone your ability to engage skillfully in such conversations. It is easy to explain why conversations involving […]

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Conversations that leverage the creative power of disagreements

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The power of disagreement & conflict – Part 1 “In great teams conflict becomes productive. The free flow of conflicting ideas and feelings is crucial; for creative thinking, for discovering new solutions no one individual would have come to on its own.” Peter Senge. How do you feel about conversations that involve disagreements, difference of […]

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